Tuesday, November 11, 2003
Simplicity
So I was on help desk for a bit tonight at work and it was great.............. I loved it............ I just answered question really quickly........... No empathy.. No we words.......... No kb articles.............. just hello how can I help you? and I did I gave advice answered questions and I want to do it always..............
If only life were that simple............. I also had my trusty side-kick Davinna there to help me out............ she went rifling through papers looking for answers to questions I didn't know and I just told them something silly in the meantime or repeated the question back to them loudly................
Now I am back taking regular calls with a low handle time and a happier outlook on my job............. strange very strange..................
It's Remembrance Day and I slept through the minute of silence.................... I wrote a poem a few years ago about the war and remembrance day and I can't seem to find it.
Anyway things to think about war........... I am too much of a hippy!
If only life were that simple............. I also had my trusty side-kick Davinna there to help me out............ she went rifling through papers looking for answers to questions I didn't know and I just told them something silly in the meantime or repeated the question back to them loudly................
Now I am back taking regular calls with a low handle time and a happier outlook on my job............. strange very strange..................
It's Remembrance Day and I slept through the minute of silence.................... I wrote a poem a few years ago about the war and remembrance day and I can't seem to find it.
Anyway things to think about war........... I am too much of a hippy!
